Refund Policy
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REFUND POLICY AtelierNur-Singapore
Returns accepted within 30 days of receipt . Return shipping costs are the responsibility of the customer. Returns are sent to the central warehouse in Asia.
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Returns are not free — shipping costs apply. |
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RETURN POLICY |
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Is it possible to return my order? |
Yes, it's possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt . For the return to be accepted, the order must meet all of the following conditions:
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1 |
The order still contains all the appropriate parts and components, and the packaging arrived exactly as the product was received. |
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2 |
Normal handling of the product is evident. Damage resulting from careless handling is excluded. |
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Products for which hygiene is important were properly cleaned before the return process began . |
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The product defect was identified immediately upon receipt . |
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We reserve the right to charge the customer for return shipping costs. |
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The refund will be processed within 7 business days. If the conditions are met, it will be officially recognized within this period. |
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We reserve the right to refuse returned items if we suspect they have been used or damaged through our fault. |
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HOW TO RETURN THE ORDER |
If your order meets the above conditions, follow the steps below to begin the return process:
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1 |
Send an email to: support@ateliernur-singapore.com with the subject 'Return Request'. |
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2 Information |
Please ensure the email contains : order number , reason for return request, photo of the product in case of damage, customer's first and last name, and customer's address. |
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3 Wait |
We will contact you and provide the correct return address . Do not send the product back to sender — wait for the return address we will send you. |
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4 Shipping |
The customer is responsible for the return shipping costs to our central warehouse in Asia. |
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NEVER send the return to the sender — always wait for the return address we will provide you. |
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A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL |
The consumer has the right to withdraw from the transaction in accordance with the following provisions, if the consumer is an individual who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.
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Cancellation Period |
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Cancellation Period 14 DAYS from the day the customer or a third party designated by them received the last products |
Because we work with a fully automated system, orders are processed immediately after being placed. Therefore, it is not possible to interrupt the shipping process until delivery . A refund is not possible after receiving the products unless they are returned.
To exercise your right of withdrawal, you must inform AtelierNur by means of a clear statement (e.g., by email) of your decision to withdraw from this contract. Withdrawal is completed when we receive the products. The costs of returning the products are borne by the buyer.
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Orders in Transit |
Since our products are shipped from Asia, longer transit times may occur, which are beyond our control. If the products are already en route, cancellation is not possible. Please wait until you receive the products and then return them. You can inform us of your cancellation in advance.
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To ensure the fastest possible return, please send us a shipping confirmation as soon as the product is returned. |
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Consequences of the Retraction |
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What we reimbursed ▪ All payments received ▪ Except for additional delivery costs. ▪ Refund within a maximum of 14 days. ▪ Using the same payment method used |
What we DO NOT refund ▪ Return shipping costs ▪ Additional delivery costs (for choosing a more expensive shipping method) ▪ Damage caused by improper handling The refund is processed after the products are received and verified. |
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All returns will be sent to our central warehouse in Asia at the customer's expense. |